Call Toll Free 1-800-823-6677

Return Policy

The customer will be responsible for freight costs, i.e for the original shipment and the return. In products where shipping cost is included in the cost of the product, this cost will be extracted from the published product price and charged back to the customer as part of the refund.

CUSTOM-FABRICATED SCREENS ARE NOT RETURNABLE.

AGI Group, Inc. will accept product returns under the following terms:

  • All returns must be approved by AGI Group, Inc. in writing or by E-mail.

  • A Return Authorization number (RA) will be assigned the item to be returned.

  • The RA number MUST be clearly marked on the outside of each carton.

  • Any returned items that are received without a Return Authorization number clearly marked on the outside of the carton will NOT be accepted by our receiving department. The shipper will return the goods to you. The cost of the return shipping to you will be at your expense.

  • The returned item must be in the original carton.

  • The item returned MUST be in saleable condition.

  • A 20% restocking fee will be charged for the handling of the product returned.

  • Credits will be issued by AGI Group, Inc. after receiving and inspecting the returned product.

  • Credits will be issued for product only.

  • The item must be returned prepaid to the address provided on the Return Authorization.



Call (800) 823-6677 to speak with a Retractable Screen Specialist.